• Lets Go Hydro operates a strict ‘NO PICNIC’ policy. Only food and drink purchased on the premises may be consumed on site & Birthday Cakes are permitted for booked party rooms ONLY and not for parties using our General Admission facilities. There is a strict NO alcohol policy when using any of our equipment here at Lets Go Hydro.
  • NO foul language or abuse of our staff will be tolerated at any time
  • We would ask customers to report any accidents to reception before leaving the centre. Accidents reported after leaving our site cannot be dealt with appropriately.
  • We have a strict NO REFUND policy on our services (this, however, does not include those times where the centres are closed by the management and alternative arrangements cannot be agreed with the customer). Bookings can be rescheduled and transferred to other parts of our centre(s) however we do require a minimum of 24 hours’ notice and we will make every effort to accommodate you.

 

  • If Let’s Go Hydro have to cancel a session due to adverse weather conditions, we will reschedule your session. If a customer decides not to come to their session because it is raining / windy, but the park is still open, then our normal cancellation policy will apply.

 

 

  • Let’s Go Hydro has the right to refuse service without prior notice in instances where the above Terms & Conditions are broken.
  • We would ask all customers to create completed orders & waivers for every member of their visiting party Online prior to arrival. This is for Health & Safety purposes and to ensure that the centre is operating at maximum efficiency allowing us to give customers the best possible experience.
  • Users are not permitted to have any hard or sharp objects in their possession when using participating in the AquaPark. This includes plaster casts, large items of jewellery, belt buckles and mobile telephones (please note that this is not an exhaustive list).
  • The Management reserve the right to ask any customer to remove themselves from the premises for any of the following reasons, aggressive behaviour towards staff, swearing (generally or at staff), inappropriate use of the facilities, inappropriate use of equipment (e.g. Aquapark misuse includes: back flips, bringing items or material onto the park which may cause harm to yourself and others. You will be warned. 3 offences and you will be removed from the park.)
  • All accidents onsite MUST be reported to a staff member at the time of the incident.

 

  • The participant wishes to participate in the activities organised by Let’s Go Hydro, whose registered office is at Let’s Go Hydro, Knockbracken Reservoir, Mealough Road, Carryduff, BT8 8EU.

 

  • The participant consents and agrees to the use by Let’s Go Hydro of CCTV monitoring for training, health and safety and security purposes. Let’s Go Hydro consents to the participant and members of their group undertaking photography for their own non-commercial purposes only and for no other purpose whatsoever.

 

  • The participant for themselves and as parent or legal guardian of any accompanying children gives consent and agrees to Let’s Go Hydro photographing and/or recording the participant and any accompanying children and to use any such photographs and/or recording solely and only for Let’s Go Hydro advertising and promotional purposes. The participant for themselves and any accompanying minors hereby waives any right to inspect or approve the use of any such material and acknowledges and agrees that the rights to us such material shall not require payment or compensation of any kind to be made by Let’s Go Hydro to the participant and/or any accompanying children.

 

  • The participant acknowledges that Let’s Go Hydro is not and shall not be liable for any damage or loss to themselves, any third parties or property incurred whilst the participant is undertaking the activities or are on the premises belonging to Let’s Go Hydro.

 

  • The participant agrees and promises to accept to be responsible for any and all risks existing and subsisting in the activities. They acknowledge that their participation in the activity is voluntary and that they elect to participate despite of the risks and agree to accept the consequences of so doing.

 

  • The participant is responsible for safekeeping of personal belongings. Let’s Go Hydro does not accept liability for lost or damaged personal property.

 

  • Consumption of drugs/alcohol/illegal substances is strictly prohibited on Let’s Go Hydro property except small amounts of alcohol in glamping pods. Disorderly guests will be asked to leave.

 

  • All aqua park visitors must be a minimum of 7 years old and 110 cm tall – you must be comfortable in water and able to swim.

updated – 08.05.2019